Cancellation and Refund Policy

1. Refund Policy:

Refunds will be considered on a case-by-case basis.

Refund requests must be submitted in writing within [X] days of the service purchase.

Refunds may be granted under the following circumstances:

The client encounters a technical issue that prevents the proper functioning of the survey programming, and the issue cannot be resolved within a reasonable timeframe.

The client decides to cancel the survey programming service before any work has begun.

2. Cancellation Policy:

Clients may request to cancel the survey programming service at any time.

If the cancellation request is made before any work has begun, a full refund may be issued.

If the cancellation request is made after work has started, the refund will be prorated based on the amount of work completed.

In the event of a cancellation, any completed work will be delivered to the client.

3. Technical Issues:

If technical issues arise during the survey programming process, every effort will be made to resolve them in a timely manner.

If technical issues persist and significantly impact the delivery of the survey programming service, a refund may be considered.

4. Client Responsibilities:

Clients are responsible for providing accurate and complete information required for survey programming.

Changes or modifications requested by the client after the survey programming has commenced may incur additional charges.

5. Communication:

Clients are encouraged to communicate any concerns or issues promptly to facilitate resolution.

All refund and cancellation requests must be submitted in writing to [Contact Information].

6. Changes to the Policy:

This refund and cancellation policy is subject to change without notice. Clients will be notified of any updates.